Forrest Marketing Group has re-branded to Forrest Contact

About Us

Previously known as Forrest Marketing Group, Forrest Contact is an Australian contact centre, providing lead generation/appointment setting, telesales, telemarketing and customer service solutions.  

We are proud to represent some of Australia and New Zealand’s best-known brands.

Our Vision

To be known as Australia’s best conversationalists, where quality conversations deliver lasting success.

Our Mission

To help companies take control of their sales, marketing and customer service processes by providing sustainable strategies that allow them to Find, Connect, Convert and Service their prospective, current and past customers.

About us | Forrest Contact
Success through conversation

Forrest Contact (previously known as Forrest Marketing Group) is a leading Australian provider of outsourced sales and call centre services, representing a prestigious portfolio of well-known Australian and New Zealand brands.

Our Call Centre Agents are meticulously trained to deliver exceptional customer experiences, drive sales, and unearth new business opportunities. With a focus on quality and professionalism, we stand out as a premier choice for businesses seeking to enhance their sales, marketing and customer service efforts.

Our team collaborates closely with Sales Teams, Marketing Teams and Customer Service Teams, augmenting their initiatives and helping them achieve their targets. With every conversation, we uncover new sales opportunities, build brand awareness and create lasting positive customer experiences.

Operating as a seamless extension of your teams, Forrest Contact provides additional capacity, talent, and resources precisely when you need them. Our mature, local agents are experts in sales and customer service, ensuring every interaction builds brand awareness, brand loyalty and fosters positive customer experiences.

At Forrest Contact, every conversation is an opportunity to excel.

Our Values

About Us | Forrest Marketing Group

We are committed to achieving success for our clients, creating clients for life.

About Us | Forrest Marketing Group

We are successful because of the diversity of our team and our ability to draw on our combined business acumen.

About Us | Forrest Marketing Group

We are honest and always speak the truth. We deliver what we promise – every time.

About Us | Forrest Marketing Group

We are committed to the ongoing education of ourselves, to lead, adapt and deliver.

About Us | Forrest Marketing Group
Team Work

We work hard for each other and our clients. We are supportive, positive and enthusiastic and enjoy the atmosphere this creates.

About Us | Forrest Marketing Group

We take responsibility for our actions, owning all aspects of our work.

Read our
Corporate Brochure

Read our Corporate brochure to learn about the Forrest Contact business statement that drives our success; why clients trust us due to our consistently reliable expertise, strict performance standards, accurate reporting, and proven results.

The brochure also covers the types of Call Centre Services we offer, and the achievements of our experienced team.

Our Call Centre Agents

Our inbound and outbound call centre agents are experienced 
sales experts and exceptional communicators.

With a relentless focus on delivering value to our clients, we have created a culture focused on learning, development and continuous improvement.

Our Australian call centre agents are professional, mature and experienced. We have created a stable, high-performing team that delivers consistent results for our clients. Many of our agents have been with us for several years, giving our clients the confidence we can deliver results over the long term.

Our Specialties

Join Our Team

We are a vibrant, social and fun Australian customer contact centre company.

We are passionate about delivering exceptional results that we are proud of.  Our team of talented, supportive and friendly professionals generate the best sales and customer service outcomes for our clients.

If you have a great phone manner and love talking to people, this could be the perfect career for you. We provide full sales and customer service training and support to ensure you are successful in achieving great results.  We recognise and reward our agents for their contribution to the success of the company.

We are always looking for outgoing, talented people with a positive attitude to join our team of call centre agents. If you would like to join us, please get in touch by sending your resume and cover letter to

Our Journey

About Us | Forrest Marketing Group


Forrest Marketing Group (FMG – now Forrest Contact) was launched in 2006. Richard Forrest identified the need for a high-quality outsourced call centre and telemarketing services.

FMG’s aim was to help small businesses (without an internal sales team) to generate sales leads. Due to our success, larger businesses began approaching FMG. These businesses sought a more comprehensive range of call centre services to support their sales and marketing teams. FMG began to work with businesses of all sizes across a broad range of industries. FMG expanded its services to include outsourced sales, inbound customer service and telemarketing services across Australia and New Zealand. 


Air Marketing Group was founded in the UK.

The expansion into the UK allows the Group to provide a global solution to our clients. Founders, Richard Forrest and Owen Richards, took the proven processes from FMG and set up Air Marketing in the UK. The Group can now help businesses around the world achieve their global sales, and marketing goals. Similar to FMG, Air Marketing provides B2B business development, appointment setting and telemarketing services.

About Us | Forrest Marketing Group
Forrest Contact Logo


FMG rebrands to Forrest Contact to better reflect its core mission of ‘Success Through Conversation’ and its expanded services in the contact centre domain. The strategic move aligns with the company’s commitment to delivering exceptional contact centre, lead generation, telemarketing, customer service, and BPO services, primarily focused on companies in Australian and New Zealand.

The rebrand also signifies a progression in the company’s offerings and vision for the future, aiming to attract more clients seeking comprehensive call centre solutions. The change to Forrest Contact marks a new chapter in the company’s journey to become a premier contact centre in Australia.

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