Forrest Marketing Group has re-branded to Forrest Contact

Handling a Crisis: Choosing the Right Contact Centre for Your Business

Handling a Crisis: Choosing the Right Contact Centre for Your Business If your company faced a disaster or a cyber breach today, do you know how you would communicate with your customers and key stakeholders?  Or how you would handle the influx of calls that you would receive? Today's businesses rely heavily on new-age technology [...]

Industry Spotlight: How Different Sectors Benefit from Contact Centre Outsourcing

Industry Spotlight: How Different Sectors Benefit from Contact Centre Outsourcing The use of external contact centres has grown dramatically over recent years, with more and more companies looking to outsource some or all of their customer service operations to external contact centres. The reasons for this are varied but include long/growing call queues (with increasing [...]