More Conversations.
Better Outcomes.
Real Results.
Forrest Contact delivers multichannel outsourced sales and customer engagement services across Australia, New Zealand and APAC – powered by real conversations, not automation.
Whether you need to fill your sales pipeline, grow and protect your existing customer base, or deliver exceptional customer support – we handle the conversations that drive your business forward.
Our 100% Australian-based team becomes a seamless extension of yours, professionally representing your brand across every interaction.
Trusted By Organisations Across Australia, New Zealand And Apac
Three Services. One Goal:
Better Commercial Outcomes.
Since 2006, Forrest Contact has helped organisations across Australia, New Zealand and APAC win more sales, grow revenue, retain customers and handling the conversations that drive revenue growth and propel your business forward. We act as a seamless extension of your team – handling the conversations that drive your business forward.
Lead Generation & Appointment Setting
We identify, qualify and engage your ideal prospects by phone, then book confirmed appointments directly into your sales team’s calendar.
No digital forms.
No automated sequences.
Real conversations and appointments with real decision-makers who are ready to engage.
Our team becomes an extension of yours – locally based, professionally trained and focused entirely on your commercial outcomes.
Customer Engagement
Your existing customer base is one of your most valuable assets. Our customer engagement programmes help you protect and grow it by:
- Managing inbound sales leads when your team doesn’t have the capacity to action them consistently, promptly and efficiently
- Winning back lost or dormant accounts
- Saving customers who are at risk of cancelling a subscription or service
- Introducing new products and services to your current customers
- Keeping customers informed about updates, changes or new offerings
Every interaction is handled by our Australian-based team, professionally representing your brand throughout.
Inbound Customer Support
When your customers call, they expect to be answered quickly and helped effectively. Our inbound support service ensures that happens – whether we’re supporting your existing team during peak periods or acting as your full customer service function.
We help you:
- Reduce call wait times and abandoned call rates
- Improve average handling times
- Lift customer satisfaction (CSAT) scores
- Maintain consistent service quality without overloading your internal team
Our agents are trained to your processes and standards, so your customers experience seamless, professional support on every call.
Real Campaigns.
Real Numbers.
188+
Qualified Appointments
Retail franchisor campaign
46 weeks | Part-time resource
152+
Leads Generated
Office supplies campaign
15 weeks | Part-time resource
100%
Australian-Based Team
No offshoring. Local callers.
Real Conversations.
WHY CLIENTS CHOOSE US
Four Things That Set Us Apart
Real Conversations, Not Automation
Every interaction is handled by a trained Australian team member – not a bot, not a sequence, not a form. We build genuine rapport with the people who matter to your business.
Two Decades of Experience
Since 2006, we’ve supported businesses across technology, financial services, logistics, professional services, manufacturing and more. We know what works in the Australian and APAC market.
100% Australian-Based Team
No offshoring. Our team understands local business culture, speaks the language of your customers and buyers, and represents your brand professionally in every interaction.
Performance
You Can See
Every client gets a live Power BI dashboard with full visibility into activity and outcomes, plus a dedicated Account Manager who meets with you regularly to review results and optimise performance.
WHAT OUR CLIENTS SAY
Trusted By Businesses Across Australia
Forrest Contact delivered qualified leads to our sales team via in-calendar appointments. Their SDRs are brand ambassadors for us in the market – they’re a genuine extension of our team.
Rosemary Shisler
SALTO Systems
For 18 months, Forrest Connect lifted our lead generation, helping WholeLife open new stores nationwide and build a strong pharmacy pipeline. Clear reporting, proactive follow-up and insights delivered tangible results.
Mike McKenna
WholeLife Pharmacy & Healthfoods
Contact Us to Discuss Your Requirements Now!
We Support & Comply with Industry Associations
FAQ
Common Questions
Forrest Contact provides outsourced sales and customer engagement services to organisations across Australia, New Zealand and APAC. Our three core services are lead generation and appointment setting, customer engagement (including win-back, retention and inbound lead management), and inbound customer support. All services are delivered by our 100% Australian-based team.
We handle inbound customer service calls on behalf of your business - either as an overflow resource during busy periods or as your full customer service team. Our agents are trained to your processes and standards, ensuring your customers receive consistent, professional support on every call. The result is reduced call wait times, improved average handling times and higher customer satisfaction (CSAT) scores.
Absolutely. Most of our clients use Forrest Contact to handle the prospecting, lead qualification or customer service volume that their internal teams don’t have capacity for. We integrate with your existing team and processes, not replace them.
Four things set us apart: 20 years of B2B outreach, customer support and customer engagement experience in the Australian market; a 100% local team that understands your customers and buyers; and a sophisticated AI-assisted performance framework that gives our management team the insights they need to run better campaigns and develop a stronger team; a multichannel approach that includes LinkedIn, email, SMS and phone to maximise contact and conversion rates.
Our AI tools do three things: they continuously monitor call quality across every conversation; they identify which market segments are responding well and which aren't, so we focus effort where it delivers the best results; and they help us identify the behaviours and skills of our best performers so we can replicate those qualities consistently across the team.
And of course, every conversation with your prospects and customers is handled by a real person. That's what actually converts.
Our customer engagement service focuses on your existing customer base rather than new prospects. We can help you win back lost or dormant accounts, reduce cancellations by engaging customers who are at risk of leaving, introduce new products or services to your current customers, keep customers updated on relevant changes, and manage inbound sales leads that your internal team doesn’t have the capacity to handle consistently. Every engagement is handled by our local team, representing your brand professionally throughout.
Digital lead generation (SEO, paid ads, content marketing) attracts inbound enquiries and is valuable for brand visibility. Conversation-based outreach is proactive - our team reaches out directly to your target companies, qualifies decision-makers in real time, and secures appointments. The result is higher-quality leads, faster pipeline velocity, and stronger conversion rates.
Yes. We are 100% Australian-owned and operated, based in Sydney. All calls and outreach are conducted by our locally based team - ensuring professional representation, cultural alignment and strong results in Australian and APAC markets.
Every client receives access to a live Power BI dashboard tracking contact rates, conversion rates, appointment volumes and pipeline value. Your dedicated Account Manager meets with you regularly to review results, refine strategy and continuously optimise performance.
We work with B2B organisations that sell products or services and need a consistent pipeline of qualified sales appointments. Our clients include companies in technology, financial services, logistics, professional services and manufacturing across Australia, New Zealand and the broader APAC region.