Our
Services
Forrest Contact provides a comprehensive range of Inbound and Outbound Contact Centre Solutions to businesses throughout Australia and New Zealand.
Our commitment to quality and detailed reporting ensures transparency and ensures you are receiving unparalleled service.
Explore Our Services
Our Call Centre services encompass Inbound Customer Service and Outbound Sales, including Telemarketing, Lead Generation & Appointment Setting. We operate as an extension of your Sales, Marketing and Customer Service teams, ensuring you achieve your business goals.
Our Chairman, Richard Forrest, explains how Forrest Contact helps businesses generate new sales leads and close more sales.
“Selling on the phone is what we do, and we get great results.”
We Support Sales, Marketing &
Customer Service Teams
Forrest Contact partners with Sales, Marketing & Customer Service Teams, expanding resources and strengthening initiatives. We provide a full range of Contact Centre services to help you achieve your Sales, Marketing and Customer Service goals.
We Work For Your Sales Team
We can provide a complete outsourced sales solution or supply resources and expertise when you need additional support. Our Sales solutions are tailored to suit your business needs and include Lead Generation, Appointment Setting and full cycle Sales. We operate as an invisible extension of your sales team to help you achieve your sales targets.
We Support Your Marketing Team
We can support your marketing initiatives by consistently delivering the right message at the right time to your customer database. Representing some of Australia’s best-known brands, our call centre agents are highly skilled and trained to promote your brand with every conversation.
Our call centre solutions, quality control system and detailed reporting give our clients full transparency along with the confidence that we are always delivering outstanding results.
Why Partner with Forrest Contact
Our Chairman, Richard Forrest, explains why our clients choose to partner with Forrest Contact.
“Forrest Contact's client portal gives you access to live updates and reporting, providing key metrics to measure results.”
Telemarketing
generated sales
Watch our video to learn how Forrest Contact helps businesses find new leads and generate more sales.
“At FMG, we love cold calling. We generate qualified sales leads that convert into business.”
Easy
to track ROI
Watch how our online client portal makes it easy for you to track activity and monitor results so you can easily calculate your return on investment.
“FMG’s client portal gives you access to live updates and reporting, providing key metrics to measure results.”
Starting your Forrest Contact journey is easy
Whether you are looking for lead generation, appointment setting, or customer service support, we’ve got you covered. Our dedicated team, under the guidance of your Account Manager, will swiftly organise all aspects of your campaign, ensuring a seamless and quick setup.
Your Account Manager will work with you to:
- Design the strategy to ensure it will best meet your objectives
- Establish campaign targets and service level agreements
- Setup inbound phone lines, call routing, messages on hold and voicemail messages
- Brief our operations team
- Train our customer service agents on your products, systems and solutions
- Develop scripts, including likely questions, objections and responses
- Map an escalation process
- Create your campaign reporting
Watch our Client Videos
Our clients choose Forrest Contact because we are conversational experts. They stay with us because we deliver exceptional results.
Each week we handle thousands of inbound and outbound phone calls, responding to customer enquiries, building brand awareness and uncovering new sales opportunities.
Jayex
Michelle from Jayex “With Forrest Contact you get a professional product and you get it all the time.”
EL Blue
Greg from EL Blue “The results that Forrest Contact get are easily the best that we have ever seen.”
Genesis
Andrew from Genesis “It’s reassuring for me to know if I am busy, there is someone else working on keeping our sales pipeline full.”
GPSM
Bill from GPSM “With Forrest Contact you get a professional product and you get it all the time.”
NSW Business Chamber
Gerald from NSW Business Chamber “It was very important that the customer had a seamless experience. From the moment they were contacted by Forrest Contact, right through to the final stage.”
Get in touch
Tell us a bit about what you’re looking for and we’ll be in touch right away.
fill or send to enquiries@forrestcontact.com.au or call 1300 396 888
We Support & Comply with industry Associations
