Forrest Marketing Group has re-branded to Forrest Contact

Inbound Customer Service

Customer Service is more than just handling calls and solving problems; done well it creates happy customers who spend more, stay loyal and become your best advocates and sales team.

Forrest Contact is Australia’s most trusted call centre providing inbound and outbound customer support services that deliver exceptional customer experiences.

We support customer service teams by providing a seamless, reliable and scalable customer support team to give you the additional capacity, talent, and resources precisely when you need them.

Our mature, local agents are experts in sales and customer service, ensuring every interaction builds brand awareness, brand loyalty and fosters positive customer experiences. 

At Forrest Contact, every conversation is an opportunity to excel.

Some of our
Customer Service Solutions

Account Enquiries

Sales & Orders

Payments & Hardship

Helpline & Support

Our Australian-based call centre agents are experts at building rapport and delivering exceptional customer experiences.

Each week we respond to thousands of customer queries quickly and efficiently, ensuring your customers get what they want, when they need it, remain loyal to your brand and become your brand ambassadors.

Our call centre agents provide remarkable customer service, meeting your SLAs and strengthening your brand with every conversation.

Forrest Contact can save you time and money by providing an on-demand, scalable solution to meet the changing needs of your business.

Outsourcing part or all of your customer service to Forrest Contact ensures call wait times are minimised and service standards maintained, even during periods of high demand.

Our robust infrastructure and technology provides transparent reporting so you can be confident that your customers are getting the best experience.

More about our Inbound Customer Services

Featured Blog Post

10 Ways To Keep Your Customer Service Team Motivated

Featured Case Study

Volkswagen Financial Services

Get In Touch

Tell us a bit about what you’re looking for and we’ll be in touch right away.

Read about our clients’ success

Our proven approach ensures we deliver exceptional results and help our clients achieve their sales and marketing targets. Read our Case Studies to learn
how we could support your business growth.

We Support & Comply with industry Associations