Inbound Customer Service
Customer Service is more than just handling calls, providing live chat support services and solving problems. When done well, outsourced contact centre solutions can help you create happy customers who spend more, stay loyal and become the best advocates for your brand and sales team.
Forrest Contact is Australia’s most trusted call centre providing inbound and outbound customer services that deliver exceptional customer experiences.
We support customer service teams by providing a seamless, reliable and scalable customer support team to give you the additional capacity, talent, and resources precisely when you need them.
Our mature, local agents are experts in sales, customer support and customer services, ensuring every interaction builds brand awareness, brand loyalty and fosters positive experiences for each customer. At Forrest Contact, we keep these values at the core of our call centre solutions, driving more sales and helping brands score consistently higher on customer satisfaction ratings.
That is why at Forrest Contact, we believe that every conversation is an opportunity to excel.
Some of our
Customer Service Solutions
Customer Account Enquiries
Sales & Orders
Payments & Hardship
Helpline & Customer Support
Our Australian-based call centre agents are experienced at building rapport, expertly handling customer queries and delivering exceptional customer service.
Each week we respond to thousands of customer queries timely and efficiently, ensuring your customers get what they want at all times. Our commitment to providing positive customer experiences through our call centre makes them remain loyal to your brand and become your brand ambassadors.
Our call centre agents provide remarkable customer service, meeting your SLAs and strengthening your brand with every conversation.
Forrest Contact can save you time and money by providing an on-demand, scalable call centre solution to meet the changing needs of your business.
Outsourcing part or all of your customer service to Forrest Contact ensures call wait times are minimised and service standards maintained across all channels, even during periods of high demand.
Our robust infrastructure and technology provide transparent reporting so you can be confident that your customers are getting the best experience through our outsourced contact centre solutions.
Our Services
Scalable Solutions for Your Business
As an Australian contact centre, we have a diverse range of services tailored to meet the unique needs of your business:
Customer Engagement
We specialise in nurturing valuable connections that strengthens brand loyalty.
Lead Generation
With a keen understanding of your industry dynamics and target audience, we create B2B lead generation strategies tailored to your business needs.
Telemarketing
Whether it’s introducing new products, promoting services, or nurturing relationships, our contact centre telemarketing strategies are designed to drive sales and foster lasting connections.
Customer Service
Our inbound customer service team consists of trained experts. We can help you maintain and enhance your levels of customer satisfaction.
Premium Wine Sales
We help wine producers in Australia and New Zealand build brand awareness, while delivering millions of dollars in wine sales to our
clients every year.
Contact Centre and BPO Solutions
Redefining Customer Experience Excellence with Forrest Contact’s Contact Centre Services.
Disaster Recovery & Crisis Management
You can rely on us to meet your Disaster & Crisis Navigation Contact Centre Requirements
Get In Touch
Tell us a bit about what you’re looking for and we’ll be in touch right away.
Read about our clients’ success
Our proven approach ensures we deliver exceptional results and help our clients achieve their sales and marketing targets. Read our Case Studies to learn
how we could support your business growth.
We Support & Comply with industry Associations
