Forrest Marketing Group has re-branded to Forrest Contact

Customer Engagement

We excel at customer engagement.  With our innovative solutions, deep
understanding of client needs, and commitment to exceptional service, 
we are the ideal partner for enhancing your customer interactions.

Partner with Australia’s best Customer Engagement team.

Regular communication with your customers is critical.

Even with the best of intentions, regular engagement with a customer often ends the minute the sale is made. The salesperson moves onto their next lead and the customer who has recently purchased has almost been forgotten.  But regular, ongoing communication ensures a positive customer experience and builds brand loyalty. 

Let our experienced customer engagement team manage your ongoing customer contact activity and never let a scheduled customer call be missed again.

Benefits of B2B Call Centre Customer Engagement Services

Maintain & Improve Relationships

Identify Hidden Opportunities

Grow Your Business

Exceptional Results

Engaged customers buy more. They will promote you to others. Furthermore, engaged customers are more loyal.

For these reasons providing a high-quality customer experience is an important part in your customer engagement strategy.

Outsource your customer communication and reactivation campaigns to our call centre team and let us increase your customer spend, maximise customer retention and save you and your team valuable time.

Forrest Contact customer reactivation campaigns bring back past customers and boost sales revenue.

Partnering with Forrest Contact for all of your customer engagement campaigns ensures you have an expert partner providing a high quality solution.

We can work with your team to maintain client relationships ensuring long-term sales results without the use of hard selling. We can also partner with you on a customer engagement campaign spanning inbound and outbound telemarketing services.

Ensuring regular contact with existing clients helps exceed their expectations and retain their loyalty.

Our Services

More about our Customer Engagement Services

Featured Case Study


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We Support & Comply with industry Associations

Maintain & Improve Relationships

Our call centre sales agents understand the buyer journey. They maintain customer relationships, keeping in touch with your clients. Regularly calling your clients, our agents continue to build relationships and nurture leads. Most importantly, this helps to maximise the lifetime value of your existing customers.

Identify Hidden Opportunities

Without ongoing contact with your clients, accounts can become dormant. It is not usually as a result of them not needing your product or service, but rather they are busy. Hence, buying from you isn’t a top priority or front of mind. However with gentle prompting through regular phone calls, hidden opportunities can be uncovered.

Grow Your Business

We can run your outsourced customer engagement campaign as a stand-alone project. Alternatively, it can form a part of an appointment-setting or lead generation campaign. Our clients often add customer engagement to their existing campaign. Doing this ensures they don’t miss any up-selling or cross-selling opportunities.

Exceptional Results

Our clients choose us because we’re experts at creating engaging and effective customer experiences. They stay with us because we deliver exceptional results. Each week we make thousands of sales and customer service calls, generating millions of dollars of new sales opportunities for our clients. Read our case studies to see some of the amazing results we have achieved for our clients.