Australian Contact Centre and BPO Solutions
Redefining Customer Experience Excellence with Forrest Contact’s Contact Centre Services.
Inbound And Outbound Contact Centre and BPO Solutions
At Forrest Contact, we bring a wealth of experience to redefine customer interactions and drive success for your business, whether you are a local or international organisation. We are renowned for delivering exceptional customer service, lead generation, telemarketing, and customer engagement. As one of Australia’s leading contact centres, we make sure our specialists are trained in creating actionable strategies and providing scalable services.
We provide the full range of inbound contact centre solutions to enhance your customer service operations. We understand the inbound customer service challenges that companies face – from increasing wait times to the inability to scale their contact centre teams, surging demand on call centre operations, and diminishing customer service quality.
At Forrest Contact, we step in as your solution provider. As a fully Australian call centre, we offer rapid stand-up capabilities via robust inbound customer support. Our team can seamlessly handle overflow calls during peak demand periods or take over a part or all of your customer service operation. With strategic communication, operational excellence, and customer-focused solutions, our trained specialists can lead your business towards greater success.
Meet with our Business Development Manager to know more about what we can do for your business.
Our Services
Scalable Solutions for Your Business
As an Australian contact centre, we have a diverse range of services tailored to meet the unique needs of your business:
Customer Engagement
We specialise in nurturing valuable connections that strengthens brand loyalty.
Lead Generation
With a keen understanding of your industry dynamics and target audience, we create B2B lead generation strategies tailored to your business needs.
Telemarketing
Whether it’s introducing new products, promoting services, or nurturing relationships, our contact centre telemarketing strategies are designed to drive sales and foster lasting connections.
Customer Service
Our inbound customer service team consists of trained experts. We can help you maintain and enhance your levels of customer satisfaction.
Why Partner with Forrest Contact For Your Contact Centre Needs?
Driving “Success Through Conversation”
Our team of seasoned professionals, experienced in customer service, lead generation, inbound customer support, telemarketing, and customer engagement, can improve your business interactions. What sets us apart is not just our expertise but also our commitment to tailored solutions, transparent reporting, and a customer-centric approach. By partnering with Forrest Contact you gain a strategic ally who will help you uncover sales opportunities, foster meaningful connections, and deliver exceptional results
See how we can drive Success Through Conversation for your business.
Proven
Expertise
We are an Australian Call Centre, with a highly experienced management team.
Tailored
Solutions
Our tailored solutions generate millions of dollars of business for our clients each year.
Customer-Centric
Approach
Our professional call centre agents are sales and customer service experts.
Transparent
Reporting
Our client portal reports live results to easily track your return on investment.
Get In Touch
Tell us a bit about what you’re looking for and we’ll be in touch right away.
Read about our clients’ success
Our proven approach ensures we deliver exceptional results and help our clients achieve their sales and marketing targets. Read our Case Studies to learn
how we could support your business growth.
We Support & Comply with industry Associations
