Forrest Marketing Group has re-branded to Forrest Contact

CAREERS AT FORREST CONTACT

Join Us

Explore interesting opportunities within a supportive and inclusive environment focused on growth and driving long-term success. Work with us and discover the power of quality interactions.

Forrest Contact: Encouraging Collective Success

At Forrest Contact, we are staunch believers in teamwork and collaboration. We encourage fostering an environment of vibrant conversations, innovations, and healthy exchange of ideas that help refine our customer experiences.

Inclusive

In a contact centre environment relying on phone conversations, we understand the importance of making every member of our team feel valued and important. Our supportive and inclusive work culture reflects our commitment to teamwork.

Empowered

We encourage the exchange of ideas, suggestions, positive or constructive feedback, and innovation from our employees. We value their input and involvement. At Forrest Contact, every team member feels empowered, contributing to our collective success.

Driving Growth

Positive work culture goes a long way in impacting employee morale, productivity, and customer satisfaction. As
Australia’s premier team of contact centre experts, our focus is on creating a workplace culture of growth, ensuring that individual progress contributes meaningfully to our shared goals.

With almost two decades of experience in the contact centre industry, we value the paramount importance of our personnel. Our dedicated team stands as our most invaluable asset. Joining our team offers you with the opportunity to witness firsthand a culture that
fosters flexibility and continual enhancement.

Our Core Values

At Forrest Contact, we firmly believe that every conversation is an opportunity to excel. Building lasting relationships with interactions, we focus on the highest standards of quality and professionalism.

Commitment

With a customer-centric approach, we are focused on ensuring our clients’ success and building lasting relationships with them.

Diversity

Our success lies in the diverse talents within our team and our ability to make the most of our collective business expertise.

Integrity

We uphold the values of honesty and integrity and consistently communicate truthfully. Each of our interactions reflects our commitment to delivering on every promise we make.

Teamwork

We dedicate ourselves to our team and our clients with diligence. We are positive, encouraging, and supportive, fostering a vibrant and uplifting environment.

Ownership

We embrace accountability, taking ownership of every aspect of our work.

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The contact centre industry is all about people and conversations. Our team is our cornerstone, their dedication and
professionalism ensure exceptional results for our clients.

If you have what it takes to be a motivated, energetic, customer-oriented, and forward-thinking contact centre professional,
you can be a part of this vibrant team too.

Working and Thriving at Forrest Contact

Our contact centre agents are professional, immaculate, and experienced. They are part of a reliable, high-performing team that consistently delivers results. With a considerable number of our team members having been with us for ages, we are consistently confident about our ability to deliver long-term success.

As part of the Forrest Contact team, here is what they have to say about the work environment and company culture:

We prioritise delivering value to our clients, while focusing on learning and development, and continued improvement.

We are currently recruiting for the following positions:

Apply Now

We are looking for casual inbound call agents to be a part of our inbound customer service team. Although initially a casual role, it has the potential of becoming permanent. This is a work from home role.

Initial hours will be from 20 to 37.5 hours per week during office hours ( 9 am to 5 pm Monday to Friday AEST) and candidates need to be flexible as hours are not always fixed from week to week.  The role involves speaking with customers over the phone and processing information on our database. Attention to detail is important as you will be processing sensitive financial information.

Do you…

  • Have a good, clear speaking voice and an ability to listen to what is being said?
  • Look forward to working as a member of a small team of dedicated inbound customer service agents on behalf of a leading financial services provider?
  • Demonstrate the ability to work without immediate supervision and as part of small diverse team, following written or verbal directions?
  • Have accurate computer and transaction processing skills and a willingness to develop those skills?

Requirements:

  • Excellent attention to detail (A MUST)
  • Sound computer processing skills. Must know MS Outlook, Excel, and Word.
  • Decent typing speed [At least 35 wpm]
  • Demonstrated speed, efficiency, and accuracy of data processing.
  • Administrative experience is desirable
  • Ability to work a flexible roster 5 days a week between Monday and Friday
  • Very good cable or NBN Internet, headset and webcam. Two computer monitors is highly desirable but not mandatory.

Previous inbound call service with a financial institution is a preferred.

If this sounds like you, we would love you to apply.

If you’ve answered yes to the above, have no scheduled absences in excess of four days in the next two months and can work from home, please apply now and submit your resume.

Apply Now

We have exciting part time opportunities available for switched on individuals who are terrific on the phone and have a natural ability to engage with people and build rapport.

THE ROLE
  • Outbound Lead Generation on behalf of our clients
  • Outbound selling on behalf of our clients
  • Registration and information calling on behalf of our clients
  • Mostly business to business calling – a mix of warm and cold calling
  • Sales and results focus
BENEFITS OF BEING PART OF THE ‘FORREST CONTACT’ TEAM
  • Regular and ongoing training, development and support
  • Social, fun and supportive team environment
  • Competitive rates of pay plus generous bonus structure
  • Flexible part time hours to fit in with your life
ABOUT YOU
  • No previous experience is necessary
  • A passion for sales, enthusiasm to learn and the aptitude to develop new skills is vital
  • A positive, commercial and customer-focused mindset
  • Above average written and spoken communication skills
  • Intermediate computer skills
  • Passionate, fun and energetic personality!
REQUIREMENTS:
  • You are an Australian or New Zealand Citizen, or Australian Permanent resident
  • You are able to work minimum 25 hours per week, between 8.30am and 5.00pm Monday to Friday, NSW time
  • You have a home office away from distractions
  • You have a computer with fast internet connection

This role would suit candidates with previous experience in: Appointment Setting, Lead Generation, Call Centre, Sales, Appointment Generation, Sales Assistant, Sales consultant, Telemarketing, Inbound Sales, Outbound Sales.

If this sounds like the opportunity you’ve been looking for apply now, we would love to hear from you.

Apply Now

We have exciting part time opportunities available for switched on individuals who are terrific on the phone and have a natural ability to engage with people and build rapport.

THE ROLE
  • Outbound Lead Generation on behalf of our clients
  • Outbound selling on behalf of our clients
  • Registration and information calling on behalf of our clients
  • Mostly business to business calling – a mix of warm and cold calling
  • Sales and results focus
BENEFITS OF BEING PART OF THE ‘FORREST CONTACT’ TEAM
  • Regular and ongoing training, development and support
  • Social, fun and supportive team environment
  • Competitive rates of pay plus generous bonus structure
  • Flexible part time hours to fit in with your life
ABOUT YOU
  • Wine sales experience is necessary
  • A passion for sales, enthusiasm to learn and the aptitude to develop new skills is vital
  • A positive, commercial and customer-focused mindset
  • Above average written and spoken communication skills
  • Intermediate computer skills
  • Passionate, fun and energetic personality!
REQUIREMENTS:
  • You are an Australian or New Zealand Citizen, or Australian Permanent resident
  • You are able to work minimum 25 hours per week, between 8.30am and 7.00pm Monday to Friday, NSW time
  • You have a home office away from distractions
  • You have a computer with fast internet connection

This role would suit candidates with previous experience in: Appointment Setting, Lead Generation, Call Centre, Sales, Appointment Generation, Sales Assistant, Sales Consultant, Telemarketing, Inbound Sales, Outbound Sales and also Wine / Alcohol sales experience.

If this sounds like the opportunity you’ve been looking for apply now, we would love to hear from you.

As our Inside Sales Agent, you will represent and promote our clients to their prospects and customers by building rapport, developing relationships and generating sales leads. In this role, you will be contacting businesses and securing sales leads by following our solution selling process. By understanding prospects’ pain points, we can determine if and how a change in a product or service could bring specific improvements that would be beneficial.

Responsibilities

  • Contact business prospects
  • Understand prospects’ current situation and pain points or problems
  • Present our clients’ products and services which could solve their problems or deliver improvements
  • Build brand awareness for our clients
  • Build long-term trusting relationships with our clients’ prospects and customers
  • Identify sales opportunities
  • Qualify sales or marketing leads
  • Secure meetings with qualified prospects for our clients
  • Nurture sales leads for future opportunities

Essential skills & experience

  • Excellent communication skills
  • Ability to build rapport and have engaging conversations
  • Commercial and customer-focused mindset
  • Previous experience in customer service, account management or sales
  • Intermediate computer skills and competent using Outlook, Word, Excel

Desirable skills & experience

  • Experience using a CRM program
  • Proven success in a B2B phone-based sales position
  • Understanding of sales performance metrics
  • Proven track record of achieving sales targets

Benefits of joining us

  • Uncapped commission
  • Sales training & continuous development provided
  • Social and supportive team culture
  • Valued team member
  • Regular company events

How to apply

This is a great opportunity to establish or develop your sales career. With ongoing sales training within a supportive team, you will learn key selling strategies to ensure your success in this role and have the potential for internal promotion.

To apply email your resume and cover letter to recruitment@forrestcontact.com.au. In your cover letter, please include:

  • When you are available to start
  • Why you believe you would be successful in this position

Be a part of the buzzing conversations!
Join Forrest Contact today.

Recruitment process