Forrest Marketing Group has re-branded to Forrest Contact

Navigating Peak Call Periods: Making the Right Choice for Outsourcing Customer Support

Navigating Peak Call Periods: Making the Right Choice for Outsourcing Customer Support Peak call periods mean a lot of challenges for businesses as this is when they often experience a surge in call volumes and customer inquiries. Managing these peak call periods requires careful planning, flexibility and effective allocation of resources, and even then, you [...]

Higher Customer Engagement Rates with Multichannel Solutions at Forrest Contact

Higher Customer Engagement Rates with Multichannel Solutions at Forrest Contact Thanks to rapid digital advancements, customers now expect seamless interactions with businesses across various channels. To meet increasing demands, businesses sometimes need to re-strategise when it comes to providing smooth customer support across all platforms. A decade ago, being able to text a company for [...]

Overcoming Customer Service Challenges with Forrest Contact

Overcoming Customer Service Challenges with Forrest Contact Delivering consistent customer service is rarely easy. Facing lots of challenges and customer service issues is common when you have a business to run. But what makes a great business stand out from the rest? The ability to overcome these challenges to deliver brand-enhancing service to your customers. [...]

Handling a Crisis: Choosing the Right Contact Centre for Your Business

Handling a Crisis: Choosing the Right Contact Centre for Your Business If your company faced a disaster or a cyber breach today, do you know how you would communicate with your customers and key stakeholders?  Or how you would handle the influx of calls that you would receive? Today's businesses rely heavily on new-age technology [...]

Industry Spotlight: How Different Sectors Benefit from Contact Centre Outsourcing

Industry Spotlight: How Different Sectors Benefit from Contact Centre Outsourcing The use of external contact centres has grown dramatically over recent years, with more and more companies looking to outsource some or all of their customer service operations to external contact centres. The reasons for this are varied but include long/growing call queues (with increasing [...]

Building Customer Loyalty Through Exceptional Contact Centre Services

Building Customer Loyalty Through Exceptional Contact Centre Services In the competitive world of modern-day business, building and maintaining customer loyalty is imperative to long-term success. A crucial element in achieving this goal is providing exceptional customer service, and contact centres can play a central role in helping you in this endeavour. In this blog, we [...]

8 Steps To The Perfect B2B Sales Pitch

The perfect B2B sales pitch

What is the perfect B2B Sales Pitch? When you work in sales, your goal is to connect with relevant people and convince them of the benefits of your product or service.