Forrest Marketing Group has re-branded to Forrest Contact

Salto Systems Case Study

“Forrest Contact was SALTO’s most successful marketing program this calendar year, providing us with our highest ROI. We set ambitious cost-per-lead targets and FMG successfully came in well under them. Forrest Contact delivered qualified leads to our sales team via in-calendar appointments. The Forrest Contact telemarketers took the time to thoroughly understand SALTO’s complex product [...]

Overcoming Customer Service Challenges with Forrest Contact

Overcoming Customer Service Challenges with Forrest Contact Delivering consistent customer service is rarely easy. Facing lots of challenges and customer service issues is common when you have a business to run. But what makes a great business stand out from the rest? The ability to overcome these challenges to deliver brand-enhancing service to your customers. [...]

Handling a Crisis: Choosing the Right Contact Centre for Your Business

This is custHandling a Crisis: Choosing the Right Contact Centre for Your Businessom heading element If your company faced a disaster or a cyber breach today, do you know how you would communicate with your customers and key stakeholders?  Or how you would handle the influx of calls that you would receive? Today's businesses rely [...]

Industry Spotlight: How Different Sectors Benefit from Contact Centre Outsourcing

This is custoIndustry Spotlight: How Different Sectors Benefit from Contact Centre Outsourcingm heading element The use of external contact centres has grown dramatically over recent years, with more and more companies looking to outsource some or all of their customer service operations to external contact centres. The reasons for this are varied but include long/growing [...]

Building Customer Loyalty Through Exceptional Contact Centre Services

Building Customer Loyalty Through Exceptional Contact Centre Services   In the competitive world of modern-day business, building and maintaining customer loyalty is imperative to long-term success. A crucial element in achieving this goal is providing exceptional customer service, and contact centres can play a central role in helping you in this endeavour. In this blog, [...]

Webinar: The B2B Sales Clinic with FMG & The Sales Dr (November 2022)

Rewatch Chairman Richard Forrest’s 30 Minute B2B Sales Clinic Webinar with Ingrid Maynard, Founder and Managing Director of The Sales Dr, and Sam Trattles, Founder of the Other Side of the Table as they discuss how to focus on retaining your own employees, while hiring new ones and ensuring you have the talent you need.