Higher Customer Engagement Rates with Multichannel Solutions at Forrest Contact
Higher Customer Engagement Rates with Multichannel Solutions at Forrest Contact Thanks to rapid digital advancements, customers now expect seamless interactions with businesses across various channels. To meet increasing demands, businesses sometimes need to re-strategise when it comes to providing smooth customer support across all platforms. A decade ago, being able to text a company for [...] Overcoming Customer Service Challenges with Forrest Contact
Overcoming Customer Service Challenges with Forrest Contact Delivering consistent customer service is rarely easy. Facing lots of challenges and customer service issues is common when you have a business to run. But what makes a great business stand out from the rest? The ability to overcome these challenges to deliver brand-enhancing service to your customers. [...] Handling a Crisis: Choosing the Right Contact Centre for Your Business
Handling a Crisis: Choosing the Right Contact Centre for Your Business If your company faced a disaster or a cyber breach today, do you know how you would communicate with your customers and key stakeholders? Or how you would handle the influx of calls that you would receive? Today's businesses rely heavily on new-age technology [...] Industry Spotlight: How Different Sectors Benefit from Contact Centre Outsourcing
Industry Spotlight: How Different Sectors Benefit from Contact Centre Outsourcing The use of external contact centres has grown dramatically over recent years, with more and more companies looking to outsource some or all of their customer service operations to external contact centres. The reasons for this are varied but include long/growing call queues (with increasing [...] Building Customer Loyalty Through Exceptional Contact Centre Services
Building Customer Loyalty Through Exceptional Contact Centre Services In the competitive world of modern-day business, building and maintaining customer loyalty is imperative to long-term success. A crucial element in achieving this goal is providing exceptional customer service, and contact centres can play a central role in helping you in this endeavour. In this blog, we [...] Telemarketing for Sales Success
Telemarketing calls are a critical part of the sales process and will ensure your sales pipeline continues to build.
8 Steps To The Perfect B2B Sales Pitch
What is the perfect B2B Sales Pitch? When you work in sales, your goal is to connect with relevant people and convince them of the benefits of your product or service.
10 Ways To Keep Your Customer Service Team Motivated
When you manage a customer service team, it’s always wonderful to see your staff come into work with a smile on their face, ready to start the working day.
Passing The Baton – How Efficient Are Your Process Handovers From MQL>SQL?
How your outsourced lead generation activity can bring a 51% increase in your sales leads over December and January.
From cold calling to sales meetings: How to manage your outbound B2B sales prospects
How your outsourced lead generation activity can bring a 51% increase in your sales leads over December and January.